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Orange Level: Clinical Services Changes and Visitor Restrictions for Saint John area hospitals

SJHospitals

Clockwise, from left: Horizon's Grand Manan Hospital, St. Joseph's Hospital, Charlotte County Hospital, Sussex Health Centre and Saint John Regional Hospital

Throughout the COVID-19 pandemic Horizon has taken measures in our facilities to reduce patient traffic and create a safe and healthy environment for our patients, clients, staff, physicians and communities.

On Saturday, Nov. 21, Zone 2 (Saint John region) moves to Orange level under the province's revised COVID-19 recovery plan.

Public Health recommended the move to Orange level due to the doubling of cases within two days, several exposure settings including recreational, health and long-term care settings of high vulnerability where there is a risk of community transmission, and reports of situations where some individuals were not complying with public health measures.

As a result, some services offered at Horizon's Saint John Regional Hospital (SJRH) and Horizon's St. Joseph's Hospital (St. Joe's) in Saint John may be reduced.

As well, visitor restrictions will be in place in at SJRH, St. Joe's, Horizon's Sussex Health Centre, Horizon's Charlotte County Hospital in St. Stephen and Horizon's Grand Manan Hospital.

Emergency Department

Patients are urged to seek alternate options for non-urgent health care needs, rather than presenting to the Emergency Department of Horizon's Saint John Regional Hospital or the Urgent Care Centre at Horizon's St. Joseph's Hospital.

Emergency Department and Urgent Care Centre visits do not require an appointment. In an emergency, please call 911 or go directly to the nearest Emergency Department.

Visitor Restrictions For Emergency Departments/Urgent Care Centres:

  • ONE support person ONLY for patients requiring assistance.
  • Only ONE person per pediatric patient is allowed. (Parent or caregiver only.)
  • Masks are mandatory.

Surgery Programs

  • Horizon will contact all patients and clients if their surgery appointment is cancelled and will call those affected to reschedule when the situation allows.
  • If you have a scheduled appointment for surgery at Horizon's Saint John Regional Hospital, Horizon's St. Joseph's Hospital in Saint John, or Horizon's Sussex Health Centre, please attend your appointments as you normally would.
  • All services continue to be provided by appointment only.
  • Arrival times for surgical procedures may differ from other appointments. Please follow the instructions provided to you by your health care provider.
  • Upon arrival for your appointment, you will be screened for COVID-19 symptoms, and asked to wear a mask and clean your hands. We encourage you to wear your own mask; if you don't have one, one will be provided.
  • If you arrive without an appointment, you will be asked to return home and contact your health care provider.
  • Based on patient screening, some patients will be tested for COVID-19 at least three days in advance of their planned surgery date. These patients will need to self-isolate between their COVID-19 test date and surgery date.

Visitor Restrictions for Surgery Departments:

  • ONE healthy support person ONLY for patients requiring assistance.
  • Masks are mandatory.

Outpatient (ambulatory care) clinics, diagnostic imaging, or blood work appointments

  • Horizon will contact all patients and clients if their outpatient appointment is cancelled and will call those affected to reschedule when the situation allows.
  • If you have a scheduled appointment for outpatient (ambulatory care) clinics, diagnostic imaging, or blood work at Horizon's Saint John Regional Hospital, Horizon's St. Joseph's Hospital  in Saint John, Horizon's Sussex Health Centre , Horizon's Charlotte County Hospital in St. Stephen or Horizon's Grand Manan Hospital, please attend your appointments as you normally would.
  • All services continue to be provided by appointment only.
  • Arrive within 15 minutes of your appointment. If you arrive earlier, you may be asked to wait in your vehicle. This allows for proper physical distancing in our waiting areas.
  • Upon arrival for your appointment, you will be screened for COVID-19 symptoms, and asked to wear a mask and clean your hands. We encourage you to wear your own mask; if you don't have one, one will be provided.
  • If you arrive without an appointment, you will be asked to return home and contact your health care provider.
  • Outpatient clinics include blood and specimen collection, diagnostic imaging (X-ray), therapeutics, pharmacy, electrodiagnostics, and respiratory therapy.
  • Therapeutics include physiotherapy, speech and hearing, occupational therapy, clinical nutrition, social work, and psychology.
  • If you can't make your appointment, someone else can. Please call to cancel and rebook.

Visitor Restrictions for Outpatient Departments:

  • ONE healthy support person ONLY for patients requiring assistance.
  • Masks are mandatory.

Visitor Restrictions at Horizon's Saint John Area Facilities

The Saint John area has returned to the Orange Level and strict visitor restrictions are now in place at Horizon facilities in the area. Horizon's Saint John Regional Hospital, Horizon's St. Joseph's Hospital in Saint John,Horizon's Sussex Health Centre , Horizon's Charlotte County Hospital in St. Stephen, and Horizon's Grand Manan Hospital will now have NO VISITORS ALLOWED.

Some exceptions to visitor restrictions are in place for certain patients. Click here to learn more.

While visitor restrictions are in place, we can arrange a virtual visit with your loved one. You can arrange a virtual visit by contacting your loved one's health care provider. For more information on staying connected while restrictions are in place, click  here.

Visitor restrictions: Exceptions

ONE healthy designated visitor is permitted for patients in:

  • Critical Care
  • Obstetrics
  • Pediatrics
  • Neonatal
  • Palliative Care

NOTE: TWO healthy designated visitors may be permitted for palliative patients receiving end-of-life care. The two designated visitors cannot attend at the same time.

Discharge:

  • ONE healthy individual allowed to pick up discharged patients.

For Emergency Departments:

  • ONE support person ONLY for patients requiring assistance.
  • Only ONE person per pediatric patient is allowed. (Parent or caregiver only.)

For Outpatient Departments:

  • ONE support person ONLY for patients requiring assistance.

Masks are mandatory for all visitors and support persons; when entering and leaving the facility visitors must wash their hands.

Hospital Visitor Restrictions for Saint John Area Residents

Saint John area residents should limit travel outside of Zone 2.

Map - Communities by Zone Orange Phase - EN - November 20 2020

Saint John area residents are restricted from visiting other hospitals in Horizon; this includes:

Moncton (Zone 1)

Fredericton (Zone 3)

Miramichi  (Zone 7)

Important Public Health Measures

We all have a role to play in preventing the spread of COVID-19.

Taking simple actions such as wearing a mask, keeping a physical distance of two metres (six feet) from others, washing your hands regularly, covering your coughs and sneezes and staying home when sick will help prevent the spread of COVID-19, especially to vulnerable populations.

When entering a Horizon facility,patients and visitors are required to wear a mask. You will not be permitted to enter without one - even if you have an appointment.

To prevent the spread of COVID-19, while in a Horizon facility and whenever possible, keep a physical distance of two metres or six feet between yourself and others. This includes standing in line to enter the facility, in waiting areas, elevators and cafeterias.

It's also important to continue to take important everyday precautions such as washing your hands often and avoiding touching common surfaces in public places.

There are two effective hand cleaning methods:

  • An alcohol-based hand rub is the preferred method for cleaning your hands;
  • Soap and water must be used when hands are visibly soiled, when an infectious disease is present and after using the washroom.

The COVID Alert app is now available in New Brunswick.

The app will notify you if you've recently been exposed to someone with COVID-19.

Download it today:

Apple: http://ow.ly/Jil350BgbzZ

Android: http://ow.ly/Eu8h50BgbA0

The app uses strong measures to protect the privacy and confidentiality of any data it collects. The app does not track a user's location or collect personally identifiable information.

Symptoms such as fever, cough, sore throat, headache, difficulty breathing and other symptoms may take up to 14 days to appear. If you are displaying mild or moderate symptoms of COVID-19, complete the self-assessment by visiting www.gnb.ca/coronavirus or call Tele-Care 811.

For up-to-date and accurate information about cases of COVID-19 in New Brunswick, click here.