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COVID-19: Clinical Services

Coronavirus (COVID-19)

  • Visitor guidelines are in place. For more information, visit our Visitor Guidelines page.
  • Patients are urged to seek alternate options for non-urgent health care needs, rather than presenting to an Emergency Department/Urgent Care Centre.
  • If you have a scheduled appointment for surgery or at an outpatient (Ambulatory Care) clinic at any Horizon hospital or health care facility, please attend your appointments as you normally would. Horizon will contact all patients and clients if their surgery or outpatient appointment is postponed, and will call those affected to reschedule when the situation allows.

Emergency Department

Patients are urged to seek alternate options for non-urgent health care needs, rather than presenting to an Emergency Department or Urgent Care Centre.

Emergency Department visits do not require an appointment. In an emergency, please call 911 or go directly to the nearest Emergency Department.

Visitor Guidelines For Emergency Departments:

  • ONE support person ONLY for patients requiring assistance.
  • Only ONE person per pediatric patient is allowed (parent or caregiver only).
  • Masks are mandatory.

Surgery Programs

  • Horizon will contact all patients and clients if their surgery appointment is cancelled and will call those affected to reschedule when the situation allows.
  • If you have a scheduled appointment for surgery at a Horizon hospital, please attend your appointments as you normally would.
  • All services continue to be provided by appointment only.
  • Arrival times for surgical procedures may differ from other appointments. Please follow the instructions provided to you by your health care provider.
  • When you come to a Horizon facility for an appointment or to visit a loved one, please wear you own face mask. You will be provided a new face mask during the screening process and asked to put on this face mask before entering.
  • If you arrive without an appointment, you will be asked to return home and contact your health care provider.
  • Based on patient screening, some patients will be tested for COVID-19 at least three days in advance of their planned surgery date. These patients will need to self-isolate between their COVID-19 test date and surgery date.

Visitor Guidelines for Surgery Departments:

  • ONE healthy support person ONLY for patients requiring assistance.
  • Masks are mandatory.

Outpatient (ambulatory care) clinics, diagnostic imaging, or blood work appointments

  • Horizon will contact all patients and clients if their outpatient appointment is cancelled and will call those affected to reschedule when the situation allows.
  • If you have a scheduled appointment for outpatient (ambulatory care) clinics, diagnostic imaging, or blood work at a Horizon facility, please attend your appointments as you normally would.
  • All services continue to be provided by appointment only.
  • Arrive within 15 minutes of your appointment. If you arrive earlier, you may be asked to wait in your vehicle. This allows for proper physical distancing in our waiting areas.
  • Upon arrival for your appointment, you will be screened for COVID-19 symptoms, and asked to wear a mask and clean your hands. We encourage you to wear your own mask; if you don't have one, one will be provided.
  • If you arrive without an appointment, you will be asked to return home and contact your health care provider.
  • Outpatient clinics include blood and specimen collection, diagnostic imaging (X-ray), therapeutics, pharmacy, electrodiagnostics, and respiratory therapy.
  • Therapeutics include physiotherapy, speech and hearing, occupational therapy, clinical nutrition, social work, and psychology.
  • If you can't make your appointment, someone else can. Please call to cancel and rebook.

Visitor Guidelines for Outpatient Departments:

  • ONE healthy support person ONLY for patients requiring assistance.
  • Masks are mandatory.

  Important Public Health Measures

We all have a role to play in preventing the spread of COVID-19.

Taking simple actions such as wearing a mask, keeping a physical distance of two metres (six feet) from others, washing your hands regularly, covering your coughs and sneezes and staying home when sick will help prevent the spread of COVID-19, especially to vulnerable populations.

When entering a Horizon facility, patients and visitors are required to wear a mask. You will not be permitted to enter without one - even if you have an appointment.

To prevent the spread of COVID-19, while in a Horizon facility and whenever possible, keep a physical distance of two metres or six feet between yourself and others. This includes standing in line to enter the facility, in waiting areas, elevators and cafeterias.

It's also important to continue to take important everyday precautions such as washing your hands often and avoiding touching common surfaces in public places.

There are two effective hand cleaning methods:

  • An alcohol-based hand rub is the preferred method for cleaning your hands;
  • Soap and water must be used when hands are visibly soiled, when an infectious disease is present and after using the washroom.

The COVID Alert app is now available in New Brunswick.

The app will notify you if you've recently been exposed to someone with COVID-19.

Download it today:

The app uses strong measures to protect the privacy and confidentiality of any data it collects. The app does not track a user's location or collect personally identifiable information.

The app uses strong measures to protect the privacy and confidentiality of any data it collects. The app does not track a user's location or collect personally identifiable information.

Symptoms such as fever, cough, sore throat, headache, difficulty breathing, and other symptoms may take up to 14 days to appear. If you are displaying mild or moderate symptoms of COVID-19, complete the self-assessment by visiting  www.gnb.ca/coronavirus or call Tele-Care 811.

For up-to-date and accurate information about cases of COVID-19 in New Brunswick, click here.

We will continue to keep you informed on any further clinical services changes and visitor restrictions or guidelines on our website, community news channel and social media channels. Subscribe to our e-newsletter to receive updates to your email.