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COVID-19: Visitor Guidelines at Hospitals and Health Care Facilities

Coronavirus (COVID-19)

Visitor guidelines are in place at all Horizon facilities.

  • Visits can occur between 2 and 8 p.m., daily.
  • Patients will be able to welcome ONE healthy visitor in the facility at a time. Exceptions may be made if one visitor requires a support person (a second visitor may be permitted).
  • Patients no longer need to have designated visitors. Patients can welcome any healthy visitor - however, only ONE visitor can attend at a time.
  • Visitors must be 12 years of age or older. 
  • Pet visits are not permitted at this time. Service animals are permitted in consultation with the Departmental Manager as per Horizon's Therapy Animals / Service Animals Policy.
  • Visitors must wear a community mask at all times during their visit. Visitors will not be permitted to enter without a mask. We encourage visitors to wear their own mask; if they don't have one, one will be provided.
  • Visitors must comply with all Public Health measures in place and must follow the facility's Infection Prevention and Control policies, such as maintaining physical distancing and cleaning their hands frequently.
  • Visitors must limit their interactions with staff, patients and other visitors. They must leave the patient's room when staff are conducting procedures.

At any time, staff can restrict the number of visitors in an area or the length of visits to ensure physical distancing can be maintained.

Visitors who expect their loved ones to be discharged from hospital in the near future (within one week) are asked to consider waiting until their loved one is discharged.  

Visitors and support people must sign in when entering a Horizon facility as part of an amended Emergency Order from the Government of New Brunswick. If you are visiting a loved one or supporting a visitor or patient, you must provide your name and telephone number during the screening process.

This information is required, or you will not be permitted to enter the facility.

Patients arriving for appointments requiring contact information as part of the registration process (i.e.: blood work, surgery, outpatient clinic, X-ray, etc.) are not required to sign in.

To ensure the health and safety of our visitors, support people, patients and staff, pens will be sanitized between each use.

 Some exceptions are in place for certain patients:

Palliative Care Patients

  • Palliative care patients may have TWO visitors at a time and visiting hours may be adjusted for these patients. Palliative care patients receiving end-of-life care may also have ONE additional visitor (pastoral/spiritual care), to provide comfort to the patient, family and loved ones during the end-of-life period.

Critical Care Patients

  • Critical Care patients may have ONE visitor in the facility at a time, and visitors will be limited to close family members only. The length of these visits will be determined by the unit staff based on unit activity. This also includes: Intensive Care and Neonatal Intensive Care patients.

For Emergency Departments

  • Patients visiting Emergency Departments who require assistance may have ONE support person only. No other visitors permitted. Only ONE person per pediatric patient is allowed (parent or caregiver only).

For Outpatients Departments

  • ONE support person only for patients requiring assistance.

All visitors and support persons must monitor themselves for COVID-19 symptoms before each visit. Active screening of patients, visitors and support persons will continue, and all patients, visitors and support persons must wear a mask.

Please note: A face shield does not replace the use of a mask. If you wish to wear a face shield within Horizon facilities, you are still required to wear a mask. Thank you for following our mandatory mask policy and protecting Horizon patients, staff, visitors and your community.

Active Screening Questions

When entering a Horizon facility, a screener will greet you and ask you a series of COVID-19 related questions, including questions about COVID-19 symptoms and recent travel. 

Screeners and the questions are in place to help protect patients, staff and visitors. Do your part to help keep our health care facilities safe by answering questions honestly.

In addition to these visitor guidelines, we have also introduced limitations to what items can be brought into or dropped off at our facilities for patients, including food and clothing. Please note:This does not apply to patients being admitted to hospital (new admissions).

We can accept a patient's personal items as long as they can be easily wiped and cleaned with a disinfectant and the item is from a household where none of the occupants are self-isolating. Accepted personal items include: electronic devices, glasses, hearing aids, etc.

The following are some examples of accepted and not accepted items:

Information for contractors

Contractors who are required to be at a Horizon facility for essential construction work must arrive on the property at an entrance that has been agreed upon with their Facilities, Engineering and Property Management (FEPM) contact.

They must notify the FEPM contact by phone when they arrive, and their FEPM contact will review all screening questions. No contractors should arrive on-site if they have any of the following symptoms:

  • Fever above 38 degrees Celsius
  • A new cough, or worsening chronic cough
  • Sore throat
  • Runny nose
  • Headache
  • A new onset of fatigue
  • A new onset of muscle pain
  • Diarrhea
  • Loss of sense of taste
  • Loss of sense of smell
  • Difficulty breathing
  • Pneumonia

Contractors must be aware of and follow a designated path to the approved work area. Contractors must not travel through the hospital.

When a contractor is ready to leave a site because work is complete, or for lunch or supplies, they should notify the FEPM contact.

Note: Notification of construction start-up must be provided at least five (5) business days in advance. Contractors will need to provide a written COVID-19 compliance plan, measures and monitoring process that complies with the Occupational Health and Safety Act and associated regulations and Public Health directives and guidelines. Construction activity on-site must also follow all facility Infection Prevention and Control guidelines.