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RESCHEDULED Experience Conference 2020

RESCHEDULED Vision 2020: Partnering to Enhance the Care Experience

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The Vision 2020: Partnering to Enhance the Care Experience Conference scheduled for May 2020 in Moncton, NB has been rescheduled to May 5 & 6, 2021.

Additional information on the new conference date will be available in Fall 2020.

Horizon Health Network's 2020 Experience Conference Planning Committee thanks those who registered for and sponsored the 2020 Experience Conference originally scheduled for May 26 & 27, 2020.

Registrants and sponsors will be contacted directly by a member of the planning committee.

If you have questions, please contact PFCC.Experience@HorizonNB.ca.

Horizon's commitment to patient-, client- and family-centred care

Horizon facilities have transformed the way care is delivered. Our health care staff, patients, clients and families have more opportunities than ever for working together to meet the individual health care needs of our patients.

Here are some of the improvements we've made to patient-, client- and family-centred care at Horizon:

  • Established a Patient Advisory Council
  • Recruited up to 90 patient experience advisors that participated in 172 committees, special projects, and focus groups
  • Implemented a Family Presence Policy
  • Implemented a Pet Friendly Policy
  • Standardized name tags to improve staff identification
  • Developed a Rights, Responsibilities and Expectations Guide for patients and staff
  • Developed a process to address patient and family complaints through the Patient Representative Office
  • Standardized uniforms to identify nursing personnel

Patients, clients and their families are at the centre of everything we do at Horizon. Our five-year Strategic Plan, A Healthier Future for New Brunswick, has positioned patient-, client- and family-centred care as a top strategic priority and our conferences align with Horizon's vision of providing exceptional care to every person every day.

 

 

 

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