Horizon surveying patients about their hospital experiences
(Horizon) November 5, 2014 - Throughout the month of November, Horizon Health Network (Horizon) will be asking patients about their hospital stay. Medical, surgical and obstetrics patients over the age of 18, who spend at least one night in hospital, will be asked to fill out a confidential survey about their experience.
The questionnaire focuses on a patient's overall experience, from the time they're admitted through to the end of their stay. Questions focus on areas such as wait time, food quality, cleanliness, clarity of instructions/explanations, regularity of updates, language of choice, and staff courtesy and professionalism.
Horizon is committed to patient and family centred care. This means making sure our care and service meet the needs, desires, beliefs and cultural sensitivities held by our patients and their family members.
"We want to know how our patients are being treated," said John McGarry, President and CEO of Horizon. "We consider this integral to our patient-focus philosophy where we commit to work with patients, not simply for patients. This results in a better health-care system."
This is the second time this year that Horizon has asked patients to complete this survey, and plans to continue the survey twice annually. Results are shared with the Board, management team and the public and are used by Horizon to determine areas of improvement, as well as to identify areas that are doing well. In May 2014, more than 2,200 surveys were handed out to Horizon's patients released from care. Of those given, 1,195 patients responded.
Patients' family members or care providers can also help with the questionnaire. The survey can be left with staff or mailed using the supplied pre-paid envelope. All completed surveys must be returned by December 12, 2014.
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