Horizon asks patients to rate their hospital experiences
(Horizon) May 5, 2015 - Horizon Health Network (Horizon) is asking patients to rate their hospital experiences by completing the bi-annual Hospital Experience Survey. Throughout the month of May, patients who have spent at least one night in a Horizon acute care facility will be provided a paper based survey upon discharge.
In an on-going effort to improve and focus on patient and family centred care, Horizon relies on the opinions of patients to ensure quality care is being provided. The results help Horizon strive towards its vision of Exceptional Care, Every Person, Every Day.
The Hospital Experience Survey focuses on areas such as wait time, food quality, cleanliness, clarity of instructions/explanations, language of choice, and staff courtesy and professionalism. Results from the most recent survey conducted in November 2014 showed an improvement in the overall hospital stay rating across Horizon facilities.
The survey can be left with staff or mailed using the supplied pre-paid envelope. All completed surveys must be returned by June 12, 2015. Patients' family members or care providers can help with the questionnaire.
For more information on the survey, visit Horizon's website.
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