Horizon embraces Family Presence to improve patient care
(HORIZON) February 2, 2016 - Horizon Health Network is improving patient care by allowing close family and friends to visit their loved ones 24 hours a day.
"The Family Presence Policy allows Horizon to be more flexible, compassionate and accommodating to respond to the diverse and individual needs and preferences of each patient," said Margaret Melanson, Vice President, Quality and Patient Centred Care. "Family and close friends serve as Partners in Care and play an important role in fostering Horizon's number one strategic priority, Patient and Family Centred Care."
Partners in care provide emotional support for their loved ones and help them understand treatment options and instructions from their health care team. Overnight visiting is permitted when nursing staff are notified and the proper identification tag is worn.
"We expect this policy will ensure that patients have a voice in who is at their side to compassionately meet their needs at all times during their hospital stay," said Melanson.
All visitors are reminded to use respect while visiting hospital inpatients to preserve the healing environment, privacy of patients and to allow health professionals to do their job.
Horizon facilities will continue to observe quiet hours between 9 p.m. and 7 a.m. daily.
Horizon's Board of Directors approved the Family Presence Policy in the fall, and it came into effect on Feb. 1. The policy does not include visitation at mental health units and addiction treatment centres.
More information on Family Presence is available in our handbook.
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