Focused on patient and family-centred care, Horizon Health Network operates 12 hospitals and more than 100 medical facilities, clinics and offices, and provides services ranging from acute care to community-based health services.
With a collaborative, team approach to offering services in English and French, Horizon leads the way in delivering sustainable, safe and quality health care services to residents of New Brunswick, as well as northern Nova Scotia and Prince Edward Island.
Horizon has an annual budget of approximately $1 billion and has more than 12,400 employees, 1,000 physicians and 4,600 volunteers, auxiliary and alumnae members, as well as 20 foundations and 21 Auxiliary and Alumnae organizations. Horizon ensures representation from urban and rural areas through a 15-member Board that consists of 7 appointed and 8 elected members of the public.
In January 2015, Horizon's Board approved a new strategic plan for 2015-20. In developing the new plan, Horizon received feedback and insight from hundreds of New Brunswickers on how they wanted their health care system to serve their needs. The comments were gathered during a formal consultation process that included speaking to patients and their families, nurses and physicians, allied health professionals, staff volunteers, and community and health care partners.
Our new strategic vision exemplifies our commitment to patient and family centred care. Horizon, through our staff, physicians and volunteers, must seek to exceed the expectations for every person who looks to us for service, and to do this for each and every interaction with our patients and visitors, through the event or during the stay with us, and even after our patients have been discharged. Nothing short of aspiring to give exceptional care will allow us to do our very best.
Exceptional care. Every person. Every day.
Good health lies at the heart of our daily quality of life. It is what all New Brunswickers want for themselves and those they love. Our mission - Helping People Be Healthy - is the shared purpose that motivates all those who work at Horizon on a daily basis. We achieve best results through placing our patients and clients at the centre of our health delivery system. We seek and require the support of communities and other stakeholders to best serve our population.
Horizon provides major critical and trauma services and is responsible for unique programs such as:
- NB Heart Centre
- NB Organ and Tissue Program
- NB Perinatal Health Program
- NB Stem Cell Transplantation Program
- NB Trauma Program
- Operational Stress Injury Clinic
- Stan Cassidy Centre for Rehabilitation
- Child and Adolescent Psychiatry Unit
At Horizon, the following values guide how we work together and serve our patients, their families and each other:
We show empathy, compassion and respect.
We strive for excellence.
We are all leaders, yet work as a team.
We act with integrity and are accountable.
Horizon's health-care providers work as a team to support patient goals and successes in various settings including:
- Community Health Centres
- Extra-Mural Programs
- Public Health and Mental Health/Addictions Centres
- A nationally recognized telehealth post-surgery home monitoring program
Horizon provides patients and their families with services in the official language of their choice. A Francophone Liaison Committee, and local subcommittees, are instrumental in ensuring that Horizon meets its commitment to its French language clients. Horizon also serves a large and diverse Aboriginal population through its First Nations Liaison Committee, which includes nine First Nations communities.
Horizon is dedicated to educating the health-care leaders of tomorrow by training physicians, nurses, allied health professionals and other health-care professionals. The organization is home to the Dalhousie New Brunswick Medical Education Program, located in Saint John and delivered in Fredericton, Miramichi, Moncton, Saint John and Waterville. It partners with several local, national and international universities, colleges and academies. Other collaborative education programs include:
- the Predoctoral Internship Program in Psychology, based in the Fredericton Area, accredited with the Canadian Psychological Association.
- the Moncton Hospital Post-graduate Dietetic Internship Program, accredited by Dietitians of Canada.
- the Moncton Hospital School of Radiologic Technology and the Saint John School of Radiological Technology, in partnership with the University of New Brunswick Saint John, as part of the Bachelor of Health Sciences in Radiography.
Following an evaluation in September 2013 on 3,269 separate criteria, Accreditation Canada awarded Horizon with four-year accreditation status for successfully meeting 3,157, or 97%, of the evaluation criteria. The advanced status of "Accredited with Commendation" comes as a result of Horizon submitting further evidence to demonstrate its compliance with 11 required organizational practices requested by Accreditation Canada. Accreditation Canada is an independent, not-for-profit organization that sets standards for quality and safety in health care and accredits health organizations in Canada and around the world.
Last year, we established the Horizon Patient and Family Advisory Council that will create a partnership with administration to provide advice and guidance to improve patient and family centred care experiences and the culture of care throughout Horizon. The Council is working towards developing a culture of patient and family care, where patients are the highest priority. The work of the Council and individual Patient Experience Advisors will help create a positive difference in patient care throughout Horizon.
Horizon is a leader in research and innovation and manages a research office that oversaw several hundred studies last year. At the end of fiscal 2014-2015, 733 research studies were underway. With the new strategic plan, Horizon has committed to increasing its current research capacity to spur medical innovation and become a leader in medical research in Atlantic Canada. Horizon continues to collaborate with Vitalité Health Network and other stakeholders to better serve a common community, and to ensure outstanding care to all New Brunswickers.